(519)651-3433

Shipping & Returns

SHIPPING AT A GLANCE:

  • All prices are listed in Canadian dollars.
  • Taxes, and shipping rates are calculated at checkout before you confirm your payment for accurate billing.
  • Canadian orders enjoy free shipping on orders over $35 (before tax.)
  • U.S. orders enjoy $15 CDN flat-rate shipping on orders of any size.
  • International orders: contact us with your country of origin and what products you wish to order and we will provide you with shipping options and costs.
  • Please allow 48 hours to process your order for shipping.

DELIVERY METHODS:

Canada: Residential addresses ship via Canada Post Expedited Parcel.

Canada: Business addresses ship via Canpar in Ontario and Quebec and via Canada Post for the rest of Canada.

United States: Canada Post US Expedited Parcel.

International: Canada Post International, surface or air.

RETURNING PRODUCTS PURCHASED ONLINE AT EARTHNOTIONS.CA:

Your satisfaction with our products is important to us. We accept returns on food and juice items that have the original outer seal intact, within 14 days, but shipping costs on all eligible returns are your responsibility. Products that are damaged during shipping or lost, must be reported within 7 days of the estimated delivery date. We regret that refunds cannot be granted on opened food and juice products unless it is for food safety reasons. Refunds will be credited upon receipt of returned goods.

HOW TO RETURN A PURCHASE YOU MADE ONLINE AT EARTHNOTIONS.CA:

Please contact us before you decide to return a product for exchange or refund, and we'll gladly (and promptly) do all we can to make things right.

RETURNING PRODUCTS PURCHASED AT ONE OF OUR TRUSTED RETAILERS:

Please abide by the policies of the store from which you purchased your Earth Notions product.